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Cancellations

We recommend that you pre book your appointment so the correct time, stylist and product is reserved especially for you. 

We do get extremely busy, so our salon policies and structures keep us super organised and ensure that our time is spent giving our clients the service they expect, and nothing less. 

We absolutely understand that sometimes unexpected things happen and rescheduling, or appointment adjustments become necessary.

We respectfully request a minimum of 48 hour’s notice for cancellations.

Deposits

We kindly request a small deposit to be made at the time of booking.

This deposit will be allocated to your account to be redeemed off the final balance of your hair appointment.

If your appointment has been made without a deposit, then you will receive an email reminder prior to your appointment to pay your deposit electronically. Please ensure your details are correct and up to date.

Deposits will be refunded as follows:

  • If you cancel your appointment up to 48 hours before your appointment you will receive 100% refund or the deposit will be carried over to your next appointment.

  • If you cancel between 48 hours and the time of your appointment, then a refund will not be automatically authorised*.

*We will make every endeavour to fill the cancelled appointment with another full paying service. If we are able to fill the cancelled appointment, then the deposit will be refunded or carried over to the next appointment

  • If we have not been able to fill the appointment then the deposit will be retained by the salon to cover the expense of the cancelled appointment.

  • We will only ever charge a cancellation fee which is fair and covers the loss of the cancelled appointment. We will also provide a detailed breakdown of the cost which is due in the event of a last minute cancellation.

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